Sleeping quarters were fine. Staff was friendly. Cleanliness not an issue. Bathroom was small and outdated. Service at check-in was awful, as was the availability of elevators. Waited almost thirty minutes to check in, and at least twenty minutes to get an elevator from the 15th floor to the street to make my final departure from the hotel. There were two convention groups at the hotel, but I can’t escape concluding that the Palmer House’s best days are behind it. It was certainly over-matched by the demands on it while I was there. Finally, the new mandatory “resort fee” was a rude shock and, in my view, totally uncalled for. The need for staff to explain it over and over to incoming guests at check-in had to be one of the reasons why that process was so slow and unpleasant. I have many fond memories of past stays at this Chicago landmark hotel, but have neither the wish nor the intention ever to go back there.