Best part was Jayden at check-in and went downhill from there. We were never asked for a card at check in so at 11:35pm we received a call from the front desk that they needed one. My husband explained we had been asleep for an hour and a half and could we just come by in the morning. We were told no, they had to have it right then. Completely unacceptable to wake a guest up for an error on their side. I tried to speak to the manager in the morning. I was told he was on the property but when the front desk clerk called him, he wouldn’t come talk to me and instead told the clerk to give me his card. Again, not acceptable. Now I get to be inconvenienced once again and have to call the manager about this issue. IHG has let us down with this stay and for an old, dated, and extremely noisy hotel that we spent over $200 for a room, I expected a bit better.