The staff tried, but this place needs a root and branch rethink. Booking in was a nightmare, the receptionist was on her third day, her helper did not arrive, the computer linked to Expedia kept saying we'd booked two rooms, when we finally got in, the toilet didn't work at all. Not minor fault. She switched us to a different room - but it hadn't been cleaned, smelled, the carpet was sodden with water. So then back to the first room. The receptionist heroically came up with a wrench and go the toilet working.