This was my second stay here, previously was 3 years ago. Check in was great, room was ready early so we could leave our luggage and head off shopping. Room was lovely, spotless. Star of the show was the beds! Linen was to die for. The comfiest quilts and pillows we have ever experienced! The bar said ‘happy hour’ which caused a bit of confusion as all the guests thought that meant 2 for 1 but it was actually 20% off a drink, but even so the bar area was lovely. We were greeted as we arrived for breakfast by the most amazing lovely member of staff. She was so friendly and happy and chatty. She really engaged with every guest who arrived which was lovely to see. Breakfast had everything you could wish for continental, fruit, cereal, juices, and a fantastic hot selection, ours was delicious. I would highly recommend the Crowne Plaza Birmingham City Centre.