I've stayed in the same branded hotel in Bergamo, and it was great! I booked these rooms sure that it would be a pleasant stay. However, it was not. We stayed there in a very warmth day and the A/C was not working properly, plus the bed was broken. Staff was very pleasant upon arrival, but when we told them about the problems, they were not willing to help much. They said that the hotel was full and they could not do anything. After lots of complaints, they tried to help us. I do not recommend this hotel.