6/10 - Bom
9 de agosto de 2024
Disappointing
Netley Hall is a lovely building with a lot of potential, sadly it felt somewhat like a night at Fawlty Towers.
The positives - gorgeous country house with nice grounds and self catering cottages. The food at dinner was good, and staff helpful.
The negatives - understaffed, skeleton staff trying to manage the bar, restaurant and reception area all at the same time. Breakfast was terrible. Poor selection of hot and cold food, the hot food was barely tepid. If breakfast isn’t part of your stay, do not pay extra for it.
We stayed in a self-catering cottage. The bedrooms and en-suites have no windows, so no natural light. Check out is early, at 10am. I paid extra for a late check out so my family and I could shower after breakfast and not rush. We had no hot water in the cottage. Upon complaint, I was informed that there’s a switch somewhere in the kitchen to turn on hot water. And no-one felt it necessary to tell me this! For almost £200 a night, you’d expect hot water as a minimum.
Overall, a disappointing stay. Would not stay here again.
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