I tried to coordinate a late arrival, but no one was in attendance. Check-in instructions were not given and if they were, THEY WERE NOT IN ENGLISH (the occupant’s language of choice).
I had asked that your staff communicate to me in English.
Incidentally, when my son arrived at your facility, no one was there, and he had to figure out what to do next. Your staff had provided a phone number for late check-in, but when my son called the number, the instructions given were not very clear. Your staff indicated that my son’s name had been left on a “phone box or post box,” but THAT NEVER HAPPENED. Neither I nor my son received any correspondence from your staff clarifying the check-in process.
I do not speak German or Swiss and I had made it clear that I preferred to receive instructions in English.
Your facility is not “User Friendly.”
Once checked in, the window in the room would not close. The operating device for the window was “broken” in the OPEN position.
Incidentally, the room was cold.
My son (the occupant) had a restless night, because of the inability to close the window and every time an airplane departed or landed, my son was startled awake from a fitful slumber.
Would not stay at your hotel in the future.