I couldn't get out fast enough. Keep in mind I had been traveling for 10+ hours. The 1st thing I noticed was the musty smell and appeared they had some sort leak because they had towels on the floor and blowers to dry the hall carpets. Checked in. Desk clerk was nice. However, upon entering room floors were super slick, almost fell caught myself against counter. Walls doors were nasty, dirty is an understatement. Cobwebs in the corners, couch was stained and very dirty something spilled between coushins. No toilet paper in the bathroom. Duck tape holding the air conditioner together. This room was on the1st floor Complained to clerk, she offered to let me see room available on 3rd floor, not as dirty, walls better, floors still very slick, and bathroom had toilet paper. Went to switch rooms but elevator took a long time. Told clerk I would switch rooms, waited over 6 min for the elevator. It was very late and not busy. So no reason for the elevator to take so long. That was strike 3/4, lost count. I went back to desk and asked for a full refund. Clerk apologized. Stated she issed the refund it would take a few days and to follow-up with my booking agent. As of to date only got the $75 refunded for my pet. Now waiting for Hotels.Com to follow up on my full refund. Switch to Residence Inn by Marriott in Cherry Hill. Rooms clean, no funcky smells, floors not slick, complete kitchen.