2/10 - Insatisfatório
10 de fevereiro de 2025
Albrighton Hall Hotel & Spa – A Stay to Forget
Albrighton Hall Hotel & Spa promises luxury, but the reality is far from it. From broken facilities to shocking customer service, this stay was a disaster.
The spa is in complete decline. The pool is freezing, tiles are missing, and the jacuzzi—one of the main reasons for booking—was out of order with no prior notice. Steam rooms reek of mould, floors are filthy, and the showers only offer freezing water. To make matters worse, staff abruptly switched off the lights while guests were still inside the steam room and cut off the showers before closing time, rather than politely informing guests. Exiting was dangerous—pitch-dark stairwells and a poorly placed disabled ramp created a serious hazard.
Dinner was equally appalling. Our chips were served in a rusted dish, and when we pointed this out, staff casually admitted it was unacceptable but did nothing. The manager agreed it was dangerous, yet no action was taken. Other guests received refunds for their meals, but we were ignored.
This once-luxurious spa is now a health hazard. From hygiene concerns to sheer negligence, it’s hard to believe this hotel is still operating. If you value safety, cleanliness, and basic service, avoid this place at all costs.
Paul
Paul, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
