Our stay began problematically when an attempt to book an airport taxi through Expedia the evening before arrival went unanswered. Upon check-in, staff provided only one room instead of the two booked, requiring our intervention.
During dinner, my friend's table had condensation dripping from above; the waiter dismissed concerns until pressed to move us. I fell ill after drinking the hotel's purified water, ruining my first day. While sick, I discovered nearby renovations, with early morning noise making rest impossible despite earplugs. I was even left with a single almost finished toilet paper.
Staff demonstrated poor local knowledge when asked about the Choeung Ek Memorial Site, resorting to Google Maps for this significant location. At checkout, calculating a 20% VIP Gold Expedia discount became a 30-minute ordeal due to staff's math struggles.
Throughout, reception staff displayed fake smiles and an inconvenienced attitude, raising concerns about discrimination.
This experience contrasted sharply with our previous positive stay in Siem Reap, making it impossible to recommend this hotel despite its physical appeal and food quality