Check in was a mess. When I booked the stay they said the front desk was unmanned and they would email me a code for the door. (oh, and they wanted a copy of each guest's ID before they would let me check in too??) The day I arrived they told me the front desk would give me a key. The elevator wasn't working, the front desk didn't know the elevator wasn't working and didn't know where my room was.
They gave me a physical key and you really have to jimmy it into the lock to get it to open. What year is it that we are still using physical keys for hotel rooms??
It felt more like an Airbnb than a hotel. They have check out instructions? I'm not doing dishes or taking out the trash at a hotel. I prefer hotels to Airbnbs *precisely* because I am not interested in doing chores on my vacation.
No room service, no hotel phone, Housekeeping was an additional charge. The room I reserved was for a 1st floor suite with a patio. The room I got was not on the 1st floor, there was no patio (just one sad little chair and table outside the hotel room door) and the room was gross. Furniture was falling apart, the bed was flat, the toilet didn't really work and kept running all night. The walls are thin and you can hear every door open and close.
At least it came with a microwave and a decent-ish sized fridge? You get what you pay for I guess. This is what happens when you book a no-name hotel I suppose.