I'm not a huge complainer, but the first night was harrowing and scary. My check in around 5PM was fine enough, but late that evening, I was locked out of the building for a couple hours bc the code didn't work and there was no security and no one was answering the phone for Kasa.
A little background: every single night and day, homeless, drug users, and other people congregated at this corner, so there were a LOT of police lights EVERY night. As I was locked out, I'm unfamiliar with the area and I'm freezing while I'm trying to keep myself safe from whatever had the unhoused people aroused that night. I'm scared, in an unfamilar town, locked out of my building, and there's no one to help. Thankfully an uber driver allowed me to sit in his car for awhile until someone finally walked out of the building hours later, so I could finally go into it. The whole time, I'm on hold with Kasa and their 24/7 availability... NOT TO MENTION THAT IT WAS COLD AS ALL GETOUT!!!! With the wind, the weather was testing every piece of wool in my coat.
On top of that, the bed was missing some support. As a woodworker (who's built beds), I felt very unsafe with the slight dip in the bed, evidenced by the lack of support under it. As a result, I just slept on the sides of the bed, avoiding the middle wholly.
I honestly liked the place and what it had to offer. I wish I had known to get my own towels, toiletries, cleaning supplies and whatnot, but it wasn't as big a deal as being locked out.