2/10 - Insatisfatório
14 de abr. de 2025
Worst hotel experience ever!
Spent $750 for Fri-Mon stay.We arrived at our room at 3:55 to find the bed sagging where 2 bodies sleep! Visibly old mattress was unacceptable. We went straight to front desk. She offered 2Queens…. No kings available. Sent maintenance to check, they may have a “new” mattress for us.Once I requested the MGR - suddenly there was a cancellation and we moved to another room. 3 days at the beach and Sun at 6:30pm still no one has been in to service the room. Sat am went to breakfast @7:45, walked the beach and hung out at the pool til 1:00. Showered left @2:00. Came back after the Crawfish festival @7 and there was a do not disturb hanger on the door knob!!! Seriously??? Still no clean towels-or room service. 7:15 had to call front desk for clean towels so we could shower before dinner!!!Housekeepers were in theroom next door when we left @11:30 am Sun. We came back from the beach at 6:30. Trash is still full, no coffee or cups for 2 days and once again no clean towel or bed made up!!! This is completely unacceptable! Spoke with the “manager” on duty and she sent someone up while we waited. Breakfast was a disaster!!! At 9:00 ordered 2 omelettes there were 4people ahead of me. 9:45 ours were ready. I waited and realized that the cook kept putting new tickets stacked on topof the pile. A lady came to ck on hers-said she put her order in 7 minutes ago @9:30 and picked up hers abut 2 minutes later!!!! I had to ask the cook to ck on ours oh he found the 2 tickets! Will not stay again
Jeanne
Jeanne, viagem de 2 diárias
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