I am disappointed with my recent stay at Four Points. Upon arrival, I discovered that the room I had reserved—a 2 Queen bedroom for my family of 4—was unavailable. We were not told this when we checked in and only found out when entering our room. Instead, we were given a 1 King bedroom, which was inadequate for our family of 4. When I raised the issue with the manager, she was unhelpful and rude, stating that there was nothing she could do. She offered to cancel our stay but refused to provide any discounts or compensation for the inconvenience, either for this stay or any future bookings. We were not able to get another hotel in the area, and being at a late hour with 2 kids, we needed this room we booked and stayed with the 1 bed.
As a result, my family of 4 was forced to share a single King bed, leading to a terrible night's sleep and leaving us exhausted for our planned excursion the next day. This is unacceptable, especially when we had made a reservation expecting the room type we booked to be available.
I understand that mistakes can happen, but the lack of empathy, professionalism, and effort to make things right was disappointing. I will not be staying at this hotel again and cannot recommend it to others. A hotel stay should offer comfort and reliability, not frustration and poor service.