I am writing to express my profound disappointment with my recent stay at your hotel. The bed was incredibly uncomfortable, making it extremely difficult to sleep and rest before my flight. As a frequent traveler, I have experienced a range of accommodations, but this was by far the worst.
During my current trip in Europe, I have stayed at excellent hotels in Menorca, the Rafa Nadal Academy, London, Cote d’Azur at the Mouratoglou Hotel Resort, and soon the Royal Savoy Hotel Spa in Switzerland. Despite these varied experiences, my stay at Sofitel Gatwick was particularly disappointing.