We stayed at this hotel just 3 months ago and it's slipping. I reserved a king, non smoking room and when we got there just 5 minutes after making reservations (on hotels.com) i was told they didn't have any and would have to take an accessible king non smoking. They only had smoking roons left. Oh well, ok. The desk manager was nice enough but so unprofessional. She was chewing her gum and flipping it from one side of her mouth to the other. It was so difficult to watch and talk to her. Even my husband, who never says anything, about anything, said she looked like an animal chewing food. Pretty awful. We had both used the public restroom in the lobby ans it was filthy and in pretty bad shape. I was shocked, see the photo below of the trash can that was full, clearly had not been been emptied for a while.