Requested lower level room due to disability and elderly. Told NO other room except upstairs but not a bad walk.
Was given receipt with lower price than advertised on Expedia and was told it would not be honored-it was given to me by mistake.
Blood on shower curtain and 1 bed all the way thru 3 mattress covers. Apparently the were bed bugs as well. Suzanne working desk wasn't concerned.
Heaven, working desk said only construction being done was furniture being moved in and out; however, early morning noise included workers hollering back and forth over saws, drills and hammers.
There was blood on shower curtain, sheets, 3 mattress covers & mattress. Couldn’t sleep in 1 bed for health precautions & unsanitary bedding. Called but no one answered.
Once presented photos to desk agent, Suzanne, at 9:30 ish am 7/16/24 she only said she would have maintenance change them out.
Expedia and Studio 6 Alvin, Texas owner are more concerned about profit than customer safety, satisfaction and service.