6/10 - Bom
11 de abr. de 2025
Great Hotel Poor Service at Front Desk
We really enjoyed staying at the hotel. It was clean it looked great. The Breakfast was awesome lots to choose from.
There was one big disappointment though! When we tried to check in we were tired and just wanted a bed sleep. But the front desk staff was just Miserable and unhelpful. It was more important to check social media instead of delivering a good service. We had done some research on pricing for this hotel while en route and we found the price was good for the quality of the hotel. But the 2 ladies at the front desk pricing was double from the highest price online. So we tried to negotiate a deal from what we saw online but they just said no and wanted us to find a different hotel if we wanted something for less money. Then I decided to just book it online and some money that way. But they did not like it and were very unfriendly towards us and made us wait for another 45min before we got our room.
The Bartender though was totally opposite he was very friendly and did a great job he made us feel welcomed.
Simon
Simon, viagem em família de 1 diária
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