Check-In: Terrible & Upsetting
The room was booked and paid in full 3 days before arrival. At check-in we were told a card was needed to put “on file” for incidentals. I provided a card that was not going to be used during our visit and I had frozen it. I asked if the card would be ran and was told it would not, so therefore it didn’t matter that it was frozen. After parking, we entered the front lobby to go to our room and the front desk person yelled loudly “your card was declined, you can’t proceed to the room”! There were 4-6 other customers waiting and heard him yell. It was very embarrassing and unprofessional. I explained that the card was not “declined” but it was frozen because we didn’t plan to use it. I also reminded him that he told us it would not be ran, only “put on file”. The hold amount was $150! So in addition to the $249 charge for the 2 night stay, he was trying to process a $150 “hold” after saying he would not actually run it. I became very upset and to avoid further humiliation I walked off crying. After a 6 hour drive, it was very disheartening to have this happen.
Noise & Interruptions: The first morning there, housekeeping was beating on the door at 8am! She said she was not aware we had a 2 night stay and apologized. At 8:30am the next morning, a male staff member was yelling at a female staff member in a foreign language right outside our door. It woke us up and we had to ask them to please relocate. Nice place, but an unpleasant experience.