You have to call to order the shuttle, which I knew before booking, however I did expect the shuttle to be sent when requested; it was not. First, it took several calls to reach the front desk. I was told the shuttle would be there in 15 minutes, but 45 minutes later, there was still no shuttle, so I got in a cab, paying $25 to get to the hotel. I was tired, and as a result of my experience, frustrated and not friendly on arrival. Whether coincidence or punishment, I was given room 411, which has two flood lights shining into the windows all night. Next time, I will just book a hotel that runs its shuttle on a schedule so I don't start my trip on a bad foot.