There was loud residents yelling and banging on doors at 3am and the residents above us sounded like elephants trampling across the floor all night long, there was a roach in a sealed coffee cup in the room, after we checked in someone tried to enter our room without knocking, the shower handle fell off in my husbands hand, the room and hallway had a strong smell of pot and cigarette smoke even though the hotel is rated as non smoking, this was an issue since I'm allergic to cigarette smoke. We went to airport to return our rental car and was told by the front desk to call the number on the card she handed us and she would send the shuttle, it took 3 to 4 phone calls before we were able to reach the hotel. When we got here to check in the front desk clerk was not at the desk and the note said she was helping another resudent when in fact she was outside sitting in the rocking chairs smoking with friends. We called the number on the sign 5 times before she acknowleged us and finally came in to check us in. In short, we will never stay at this facility again nor recommend it. Horrible place to stay.