2/10 - Insatisfatório
14 de abr. de 2025
Unbelievably horrible experience
Checked in and the lady at the desk was super friendly. Went up to the room and looked around and the room and bathroom was incredibly clean. I went over to set the ac before leaving. When me and my family came back later that evening it was 87 degrees in the room and the heat was running. So I went back to the thermostat and checked to see if I mistakenly set it to heat. It was not. It was set to cool and turned down to 50 degrees. So I called down to the front desk and explained then the situation. She told me that another family was complaining about the same thing and offered them another room but unfortunately there were no more and that maintenance was not there on the weekends. She then told me to unplug it and plug it back in. That didn’t work. She then told me that she would leave a note for the manager( whom does not work on the weekends) and I would just follow up with her about a discount. So needless to say me and my family did not sleep that night because it was so hot. I called Monday morning and she told me there was nothing that the only thing that she could do is offer a discount for the same hotel and location of which I will never have any reason to stay at again. The manager was absolutely rude and acted like she didn’t even believe me. I would not recommend this hotel to even my worst enemies.
Viajante verificado
Viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
