4/10 - Razoável
18 de março de 2025
Have a problem, to bad.
I arrived at 6pm. I requested a room on the upper floor. I got room first floor. 20 min later, the persons right above me were pounding on the walls and very noisey. I called right away to be moved . 25 min later after talking to person on duty who said they would look into it, nothing happened. I called again, got a voice mail. I left a frustrated message saying i needed a different room. A few min later, person on duty came to my door. Asked me if i called ?! I said again, i need a different room now . He offered rooms on first floor.No, i said i needed a room on higher floor. He said it might not be possible. I said im packed up , i have been up since 3am to catch my flight here. Im tired and need a different room Now please. At 730p, i was settling in my new room on 2nd floor.Took 90 min and 2 phone calls to resolve my situation, totally unacceptable.
Steve
Steve, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
