This is not a five-star resort by any stretch of the imagination. What you get for your money: a stellar, five-star view at a unique property with solid 3.5-star service, food, and iffy air con. For instance, during my stay, my room never cooled above 27c/80f. I spoke to the front desk about this numerous times over several days and nothing could really be done - I was welcome to change rooms, but given that it's an eco resort, they don't have the air con power of other kinds of hotels. This stay was the most expensive part of my trip - it's frustrating to pay so much and not be able to sleep because the hotel can't properly cool the rooms. And despite the issue with the air conditioning (and the plunge pool leaking all over the terrace), nothing was adjusted on my bill, not even a free drink. As for the rest of the property, the main pool is lovely, if small. The restaurant is fine but the dishes are overly complex and the menu is fairly limited. The restaurant staff, however, are excellent and very kind.