Despite the hotel’s favorable location, the guest experience was significantly compromised by the subpar condition of the rooms. Several amenities were missing or malfunctioning, including missing light fixtures and inadequate lighting throughout the room. The bathroom layout was poorly designed, causing inconvenience during use. The absence of night lights or dim lights further exacerbated the situation, making it challenging to navigate the bathroom at night. Additionally, the room carpet was visibly soiled, and the bathroom had not been adequately dried, which contributed to the overall discomfort.