My daughter left her AirPods in the room. I called the front desk when we got home. I was repeatedly told they were not there, although the location was showing them there. After being persistent they turned up, but I would have to call when the manager was there. I asked if she could contact me and was flat out told that you no, she would not. 2 days later I reach the manager, Holly, who is allegedly the franchisee. I was told “in a perfect world your daughter would have remembered her AirPods. We will charge your card on file $25 for shipment, I’ll ship them to my bookkeeper then, she will ship them to you after” I asked if I could contact that corporate office and was informed again in a snide and snarky tone that “um, ma’am we are a franchise, I am the corporate office. We use fit to ship anyway” so you will charge me $25 for a $7 mini fit to ship? I see. My 12yr old is irresponsible and you’re scheming trying to profit from shipping. I guess at least there is still hope for her!
I wasn’t expecting much, I surely wasn’t expecting them to ship for free. I just wasn’t expecting a hotel to be defensive and immediately respond with a dig on a 12 yr old would do in a perfect world. Apparently Holly lives in a perfect world and remembers everything, without fail.
I’ve never met a hotel pillow I didn’t love, until now. They were hard and it felt like the pillow cases were starchy card board. The beds are not the most comfortable. The little coffee machine was good.