I usually enjoy staying here because the staff is always so nice. I buy things and put the charges on my room, never a problem. This stay, not only was the front desk staff not personable, but they offered no explanation in regards to policy changes. Just, "no we don't have your card on file" which is a lie, because i gave that at check in. I am no sure, but the politeness, the smiles, that I'm used to weren't there. When i went to pay for my extended stay/addional night i was told "We're sold Out". Although i had spoken to two staff prior requesting the extension. One was too busy to discuss it as she had a line in the lobby and would "get back" to me, the other never made the reservation.