The staff was courteous (once I contacted them) and the place was clean and quiet, even if a little old. There was a problem checking in, though, in that I arrived after midnight and the office closed at 11pm. There was a phone around the corner of the building for calling the office, but this was not obvious--no sign telling what to do for late arrivals. The office hours were not announced on the website--it said the office was open 24/7, which is not correct. I had to call the main reservation number of the hotel chain to even learn that there was a phone. Once I found the phone and dialed the office, it was very hard to hear the person who answered it. So, there were a lot of inconveniences in getting checked in. Once the person arrived, she was courteous and thorough, and eventually got me checked in, but it took a while to get in touch with her.