Our experience at this hotel was not enjoyable at all. Firstly, when we went up to our room for the first time, the water was not working. We were not told this when checking in and could not wash up or use the bathroom at all. Secondly, the parking of this hotel is located in another building, and in order to pay for the parking, you must go to the train station which is not very close to the hotel. We were not informed that we had to pay at the train station and when we asked for help in the parking, they informed us to pay in the parking which was wrong as there was no machine. We later found out we could have payed at the hotel, but we were not told about this option, which made us late for our next destination by about an hour. Overall not a good experience and we expected better customer service from a 4 star hotel.