From the moment we checked into the Sheraton to the moment we checked out 5 days later, we enjoyed every minute of our stay. Of course it's an older property and in need of some upgrading of rooms, which it seems they are in the process of doing. The room we had (3122) was near the lobby and the swimming pool as well as Senja Indonesian restaurant, a perfect position with a lovely little terrace with steps leading down to the garden and pool.
Check-in was fast and easy and because our room was not quite ready, we were given some vouchers for afternoon tea and either lunch or dinner for the duration of our stay. The food at the Sheraton was very good on the whole, particularly at the Bawang Putih restaurant next to the pool where we had dinner every evening. The service here and at all the restaurants was outstanding. The buffet breakfast was very good but lacked some of the flair that I expected from a Sheraton hotel. The one thing I didn't like was the live piano music that began at 8.30 every morning- I would much rather have a nice quiet breakfast minus the live music.
The pool at the Sheraton is perhaps the nicest pool I have seen in Asia in the 40 years I have lived here. It is beautifully maintained and is a joy to swim in. The one criticism I have is that for Senior Citizens and Persons With Disabilities, there are no railings anywhere, particularly at the steps into the pool but elsewhere in the hotel, making it quite hard to get around.