I'm not very picky when it comes to hotels, and in general I have a "you get what you pay for" attitude, this hotel was moderately cheap... but it was the absolute worst hotel I ever stayed in.
It was extremely noisy until 7am, people playing music outside, and i think there was several clubs too, but until 7am?! I stayed 2 nights and then checked out early...
It was also very dirty, my blanket stunk and they didn't even clean the garbage, even when i asked them to 3 times( i even asked the cleaning lady directly, she said something in Malay and them walked away)
I asked for a refund, hotels.com was kind enough to give me a $50 coupon for the inconvenience, but the owner of the hotel ignored hotel.com's emails, so even though i stayed there for 2 days and paid $135 CND, i only got about half of my money back from the coupon.(which wasn;t really a refund, it was an apology gift lol)
I should also mention, Hotels.com has a terrible policy for getting you refunds. If you ask for a refund, they will contact the owner and politely ask them to give a refund, if they refuse or ignore it, they go "Sorry, we can't do anything!" I'm done using hotels.com, this is the second time they failed to get me a refund.... Last time was even worse, the hotel refused entry for me, yet hotels.com declined to give me a refund. How can they facilitate such scams?