The staff were great and helped us arrange a tour. They were very friendly and allowed us to shower before going to the airport. The view from the hotel is amazing. However, because it's so high up, it's not terribly walkable to the sites. The pool area is disappointing and had broken umbrellas and very little shade. I also had to ask for towels. The breakfast is not that great, did not have fruit other than an apple and no cereal. Also, we were told, the espresso machine wasn't working. Overall, I would give it a mediocure rating.