One of the reasons I chose this hotel was because it's listed as breakfast included. I knew I would be arriving late & in a rush in the morning so being able to grab breakfast and not go find it somewhere was important. But upon arrival, James at the front desk told me they don't have breakfast available at all. Just coffee. He blamed it on hotels.com and said they needed to update but then I showed him the email from Suburban Studios itself saying it has a "complimentary grab-and-go breakfast." He just said again that they don't provide breakfast. I said, "yeah, I understand there is zero chance I am getting breakfast but they need to change what they advertise then." It's on expedia too. So - disappointing, but ok.
I grabbed a trolley to get my bags and oh man it was loud and squeaky. And it was rumbling loudly against the rough pavement outside. I was afraid it was going to wake people up.
In my room, I needed to wash my hair. There were no body towels included so I had to go ask for them. Then it turned out the hot water was gone. Turned all the way up, from the start, it was luke warm. I get that if it's peak shower time but it was 3am.. And the shower kept filling up with water - cold water. I didn't discover til after that it had a weird way of locking the plug in place to not block the drain.. Also the sink was clogged, too.
Everything else was fine. Looked cleanly. Bed was comfy. Air temp was fine.
Wouldn't be my first choice to stay at again, but no major problems.