Reception wasn’t staffed for arrival, but there was a telephone number to call and the manager arrived a few minutes later.
We tried to have a shower before popping out for a bite to eat but the shower looked like a rhino had used it before us! You couldn’t switch to the main shower head as the handle had been snapped off and the temperature was stuck in one position - scalding! The sliding doors to the shower were off their rails so when we managed to use the hand held shower head water puthered out over the floor. We had a word with the manager who apologised, said he was aware and a plumber was coming the next day - no good for us as we were only stopping for one night. We were offered another room which was put to us that it was a more expensive family room, but the one offered was no where near as nice as the one booked.
As alternative to the shower we had a lovely roll top bath, which was nice but the pipe work up to the taps had been repaired with a hefty amount of black tape!
The room was very clean generally and the beds were super comfy.
Breakfast was self service with a selection of cereals, toast and crumpets juices and tea / coffee.
With a little more care, a full English breakfast this could have been a lovely hotel but I wouldn’t book again.