The first room we were given didn’t have a working TV and it had a very loud hum coming from the refrigerator and it turned out to have a large build up of ice in the freezer. We were given a second room but the TV in that one would only get 4 channels, there were no bath towels (we had to call the front desk to have some brought up), no bath mat, the faucet for the tub/shower was positioned so that it leaked water all over the end of the tub and onto the floor and the tile beside the tub was very slippery. And with no mat to step on it was extremely dangerous. The floor felt sticky and when I was able to get into the shower, my feet left black marks from walking on the floor.
The two employees that tried to help were nice but they blamed it on housekeeping. And when we went to the breakfast that was included, they had no napkins. We don’t ask for much in a hotel but having a working TV, towels in the bathroom and a safe bathroom aren’t asking too much.