The property is convenient and comfortable. The staff and service is terrible. Upon check in, they informed me that my booked room of 2 queen beds was unavailable, but that they could put me in a 1 king bed room and switch me the next day. I agreed, as it was late and we didn’t have any other options. The next day I hadn’t heard about my room change so I called and I was told the hotel was completely sold out and we couldn’t be moved. At this time I called Hotels.com for their help. The manager was very rude and condescending, and didn’t once apologize for the inconvenience. She offered a room change, albeit at 10pm. I told her it was completely unfair to have to pay for a room but be given something else. And when I asked for a credit or refund she told me no, because I had accepted and stayed in the (incorrect) room the night before. With no other options as I was traveling with my family, we were forced to accept the incorrect rooming situation and terrible customer service. But at least they still give you the free cookie, right?