An experience that turned bad. The hotel is good but far from 5 stars. Not just for the facilities, but also for the hostile attitude of a receptionist. We need to extend our stay so we booked the SAME room online as before. We decided to stay at the same hotel for convenience, but to our surprise we had to change rooms. As if this inconvenience was not enough, the employee moved us to a LOWER room, even though we had paid for the same category. We do not recommend this hotel, bad experience in Zagreb. There are other hotel options with the same price, which is not cheap at all. Unfortunate.