I stayed here during Dragoncon 2025 since it was the only available hotel and the reviews looked decent. The hotel had only been open about a month before my stay, which probably explains the limited number of reviews. Unfortunately, my experience was disappointing. When I arrived, the front desk staff struggled with my check-in and seemed inexperienced, and even the general manager who assisted had a noticeable stain on his shirt, which felt unprofessional. I checked in early and left my luggage at the front desk, but was made uncomfortable when I was asked what was inside. Retrieving my luggage later took quite some time. The room was very dusty with no windows, making it feel claustrophobic and triggering my allergies because of the poor air quality. The location also felt unsafe, with a lot of homeless people visible nearby.
Things didn’t improve with the facilities. For three consecutive mornings, there was no hot water in the shower. I called the front desk and was told it was due to too many people using the showers, which felt like a poor excuse. I tried asking for the manager but was told only the engineers could help, and even after keeping the water running for 15 minutes, it stayed cold. When it did finally warm up, it lasted less than two minutes before turning cold again. The breakfast from the hotel restaurant was another letdown: I was served tiny pancakes that tasted like they had just come from a microwave rather than being freshly made.