Perfectly located near aiport. 3 minute walk.
Shuttles are complimentary, but you have to contact them a day prior or at check-in. Please note that they only provide this service from 10 am to 3 pm. So, if you schedule any early massages or tours or sunset cruises, the shuttle service won't be able to accommodate you. The next option would be to take a taxi. It's $20 to downtown and $31 to Palm Beach.
Continental breakfast is pretty good. It's offered from 6 am to 9 am Monday thru Friday. And 6 am to 10:30 am on weekends.
My room , hallways, and near grounds are updated and clean.
My check-in experience was wonderful. However, my check out time wasn't much. Due to a hurricane arriving in the US, my flight was delayed, so i asked for a late check out. While one clerk was willing to assist us, Clerk ABIGAIL was rude and hostile.(jumped in the conversation) Regardless of any circumstances, if her tone of voice was more softer and kinder, I could have disregarded the inconvenience. But I felt like she was authoritarian and violent with a sharp tone of voice. Therefore, it was not acceptable. Due to her poor treatment, I rated this one star less. Good to note, front desk manager Winsy was helpful after the fact. Time will tell if training redirection will take place.
Other than that, it is a great hotel.