Very disappointed with my room. It smelled like dirty feet and mildew. Front desk had to give me air freshener because there was no other room available. Phone did not work and looked like it was in a smoking room since the 1970s. As a result, I could not ask for a wake-up call and/or call for help if there was a fire or some other problem. I tried for almost an hour to get a resolution/refund with hotels.com so I go to another hotel but no luck.
After a tiff with one of the staff, who snapped at me that there was nothing he could do - he was kind enough to knock on my door in the morning to make sure I was awake, which I appreciated as I had an early morning event.
Then in the morning, I took my bags to the car before I came back in for breakfast. I was dressed in sports attire for an upcoming event, so I guess the staff thought I didn't belong. Someone came up to me to ask if I was a guest there. I said yes, did I do something wrong? She said no, we just didn't recognize you. Of course not - she was not at the desk when I checked in the night before! I gave her my room number (which I'm sure she checked) and she walked away. Very odd. I've never been asked that at a hotel breakfast line before. Did she judge me by my clothes? Crazy. This was not an expensive hotel with an elaborate breakfast buffet, and given my experience the night before, I'm offended they would be so snobby as to worry about someone 'stealing' a bite to eat, if that was the issue.