Worst experience ever, I flew all the way from the USA thousands of miles with my pregnant wife, to come to encounter the worst experience of our life. I was staying for 5 nights.
Wife is pregnant and the speed boat both ways didn’t care about it and I informed them to reduce the speed during transport from the airport to the hotel. We were literally jumping from our seats from the speed of the boat. I checked in room 418 with a jacuzzi. second issue I wanted to change my package upon arrival before paying from all inclusive with alcohol drinks to full board instead. Management said we can remove alcoholic drinks since you don’t drink but we can’t change the price because it’s all calculated together into your stay. Third, we went next morning for breakfast come back to see room service didn’t even dare to change the mattress covers bathroom towels were changed room was rearranged and organized but mattress cover were the same we had a blueberry stain and came from breakfast to see the same covers.
Forth, as mentioned wife is pregnant we often requested a cart. Their response was we only have one cart, another respond was we only use it for emergency, my respond to them SHES FREAKING PREGNANT IN HER FINAL MONTHS CANT WALK
Fifth issue we go check out the jacuzzi find out that it’s rusted and paint pealing and metal showing Excuses me… I’m not paying thousands of dollars to come sit in rusted jacuzzi. Will be filing claim