8/10 - Muito bom
12 de novembro de 2024
Nice property, staff doesn’t care.
Check in takes forever. When I arrived to check in there were seven other groups waiting to check in. I timed the single receptionist at 8 minutes per check in. After waiting for around 25 minutes a second receptionist finally showed up. Overall check in time was over 30 minutes. I value efficiency in business and this process seems crazy to me. The hotel already has all my information before check in. The process should take maybe a minute to look up the guest and another to charge for incidentals and issue keys.
It’s a total bummer to show up after a long day of travel and be expected to wait 30-60 minutes just to get into your room.
Otherwise, the property is beautiful but the rooms are pretty dated. The our room likely hadn’t seen a renovation in 10+ years if I had to guess.
The bar staff at the lounge did their job but wasn’t overly friendly. We just came from Mexico where the entirety of the hotel staff was incredibly gracious and professional. I just didn’t get anywhere close to that at the Tapatio Hilton.
We will probably stay again for the pools and property amenities but our expectation from the staff is pretty low.
Viajante verificado
Viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com