The staff were great. If the review was on them alone, I'd say the hotel is excellent. They were all polite, helpful, willing to answer any questions; just overall great. The room was clean. No questions about that. Same goes for the whole building. I also appreciate that they charge significantly less for parking than other hotels in the area.
A few things stood out though. The water pressure in the shower and sink was very weak. Not much more than a trickle. The hot water also took a few minutes to kick in. The water stayed hot when it did though. The heater was also very noisy. It woke me up every time it went on, so I had to run the heat a little higher before I went to bed so the room would stay warm with it off overnight. Not the worst things in the world, definitely didn't ruin my stay, but the building could use a little love to be at the same level as the staff.