I was given room 710 and I got all unpacked, I had had surgery 2 days prior so I got everything all put away and was sitting in the room freezing after 3.5 hours I called down and told them I am freezing they said they would sent uop a portable heater they never knocked on the fdoor so I waited at least 1.5 more hours and i went to go down stairs and I i opened my door and it was this tiny thing, so I plugged it in 3 different outlets and none of t hem would start this heater it was 8 degrees outside and it was so cold in that room, Ibrought the heater down and the man came to my room and said my motor was broken from my furnace in my room , he then got me a different room but I had just had surgery 2 days prior and he left me to go pack up my stuff that I had already unpacked. so I had to do it all again and I got a room with heat finally,, Then I was trying to do some work, my laptop and tv went down not just mine Everyone's for like over an hour, it was so annoying and boring to have silence, I went down and told them this is not ok, they offere me points, I don't even use points, I don't travel that much so not sure what will help me but they did not care I had been miserable for 4 hours. I had to a busy time, restaurant wasn't bad just pricy and didn't have much to choose from and the christmas decorations were nice, Shower had great pressure and my bed was very comfortable. when things were working they were great. I would have been great to have some help to move.