2/10 - Insatisfatório
31 de mar. de 2025
WORST HOTEL STAY I’VE EVER EXPERIENCED
I WOULD NOT RECOMMEND THIS PLACE!
Visiting from Houston for my son’s football tournament. Our room was not ready until after 5pm because house keeping was not finished with the rooms. We finally were able to check in and our room was a mess. The bedding was gross with stains and hair. There was a patched up hole in the wall. The room smelled like the carpet was wet. We did report it to the front desk and we were able to change rooms. The system to register keys wasn’t working, so we had to get our new key when got back from the game which we missed because of all of the issues. A lady from the cleaning staff walked in the room we complained about and walked out laughing, that was odd. The second room wasn’t the greatest either. The smoke detector was missing, the bathroom wasn’t properly cleaned. There was hair in the bathtub, the bathroom floors & walls were gross. Their seems to be a leak under the bath room sink. This was very disappointing to say the least. A refund or discounted rate would’ve sufficed but that didn’t happen. Whoever owns this place apparently does not care about the building or what little is done to keep it up. The pictures online a very misleading. I wouldn’t attempt the breakfast. If things aren’t being properly taken care of in the rooms, I can’t imagine what the kitchen is like. I will say the young lady Ty or Tye that runs the front desk was the sweetest and kept a positive attitude throughout all the chaos and she just started the job.
Jade M
Jade M, viagem em família de 1 diária
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