Upon check in I was greeted by Zoe who offered a very warm welcome to the hotel. She was very caring and considerate. I was offered late check out also by becoming a member of Accor which was excellent as I had some online meetings in the morning and midday. The bed was very very comfy. The room was spotless. The pillows were also of good quality alongside the bedding itself. The room service menu however was quite limited, as you'd expect for an overnight hotel menu, however it seemed quite expensive for the items offered. A desk in the room would have been nice, I ended up having to use the bedside table for my online meetings, but it worked out well. The bathroom was small however it still had a bath. The only main issues with the room I had was some copper like staining in the bathroom at the bottom of the door and the wardrobe was very old and marked. Overall, I would 100% stay again and recommend the hotel to others coming to Liverpool. The staff were amazing, the room rate was also very fair for a really nice room. Will look forward to coming back in the future.