I had a last min decision to bring our family dog to this trip. I was under the impression this property is dog friendly. Well, when I brought it up to both host, their first response towards me was the property was overbooked. Even though I booked a suite weeks from showing up. Their expressions were clear that my business was an inconvenient. After spending quite some time listening to both parties bicker where to put my family, they finally found a room.
Second issue I came across, the phone did not work in my room. I called for an extra blanket, because the blanket they provided in the room was sheer thin. The host for that evening responded by “You can pick one up in the lobby.” This may not be a huge deal, but of all the traveling I’ve done, never have I ever been told to grab linens myself. I’m accustomed to exceptional services. Unfortunately, this property did not exceed my standard.