Customer service was amazing. We were originally supposed to stay at another hotel with a Friday night check-in in the area, but despite having a reservation for 7 rooms, they over booked and didn't have but 3 smoking rooms available. After walking across to the other hotels, I walked into the Baymont and the employee on duty provided excellent customer service; informed me she had rooms to accommodate us and even told me it would be cheaper to book online. She went above and beyond to get us into the rooms and I am grateful! I did not get her name, but she was amazing and extremely helpful, great customer service can make up for almost anything! Overall, hotel was not bad, you can tell they are mid renovation, hallway was in bad shape, but you could tell it was from workers going in and out of rooms. Once in the room, it was done very well, and clean. Everything was updated inside and it was a very comfortable stay for the price.