We were delighted that the hotel had offered us a free upgrade when we first arrived. However, we began to hear animals (likely rats) scurrying around and fighting in the air vents. It was so loud, it would have kept us awake. Despite recording the noises, we were basically told we were lying. Eventually we were given a new room, but the situation could have been dealt with far better. Overall, the hotel really wants to be a luxury boutique, but unfortunately it's not quite there yet.