We did not get VIP treatment, we did not get that bottle of wine. Food was average, no variety. Only two restaurants, and you have to stay in line every morning in the heat to make reservation for dinner. Never got the reservation time that we wanted, even when we came first in line on my birthday.
The worker next to the pool took my umbrella away, and left me without shade, because according to the hotel standards we are allowed to have only one umbrella. Also, while she was moving umbrellas, she hit my husband in the head with that umbrella. The phone was not working properly in the room, the fridge was not stocked when we arrived. The curtains in the room had holes. Some people were smoking cigars in the non smoking pool, and playing music from their speakers. It was very disturbing.
The servers next to the pool and on the beach were very nice. They made our stay feel a little more comfortable. We will not comeback to this hotel.